Thank you for choosing Jackson Pendo Development. We're committed to providing the highest level of customer service and care. This section of our Web site is designed to explain our warranty procedures. Please utilize this section to help you find warranty service or emergency contact information and submit warranty service requests.

Emergencies:
Emergencies are problems that require immediate attention to protect you and your family from harm and to avoid damage to your property, your home or your lot. Please click your community below.

Windstone - Mirabelle - Starling - Lalani Drive - Hidden Hills - Mosaic

How To Request Service

1. Review the Home Builder's Limited Warranty to determine what it says regarding the item you believe requires service.
2. Complete the Customer Service Request form found on page 17 of your Homeowner's Maintenance Manual. Please include your address and work and home phone numbers. Describe in detail the item, including the location of the item. (e.g. kitchen or master bathroom).
   
   NOTE: JACKSON PENDO DEVELOPMENT COMPANY WILL NOT ACCEPT VERBAL REQUESTS. ALL REQUESTS MUST BE IN WRITING ON THE "CUSTOMER SERVICE REQUEST FORM."
3. MAIL or FAX the completed form to:

   Jackson Pendo Development

   Attn: Customer Service Department

   8530 La Mesa Blvd., Suite 306

   La Mesa, CA 91941

   Phone - (619) 337-2966

   Fax - (619) 337-2967

4. Or you can fill out a form online by visiting our website at www.jacksonpendo.com.
   1. Click on "Homeowners"
   2. Click on "Service Request Form"
   3. Completely fill out the form and then click "Submit"

What Happens to the Customer Service Request?

Review - When we receive your Customer Service Request form, we will determine if the item is covered by the Home Builder's Limited Warranty, if it is the responsibility of a subcontractor or manufacturer, or if it is your responsibility. We must inspect the problem to review and fully understand the request for service and determine responsibility for subsequent actions.

Schedule Repair - If the item is covered by warranty, repairs are then scheduled for completion in a timely manner after our receipt of your Customer Service Request form. Occasionally, due to circumstances beyond our control, this process may take longer. If a delay happens, we will keep you informed of the anticipated completion date.

When you request service, we will make every effort to schedule the appointment at a time that is convenient for you. All appointments must be scheduled between 8:00 am and 3:00 pm during regular weekday work days.

Permission To Enter - Employees, subcontractors, and representatives of Jackson Pendo Development Company will not enter your home if it is unoccupied. When warranty service is scheduled, you must be present or arrange to have another person present while we are in your home. Please keep in mind that we cannot enter a home where there are unattended minor children. Please contain all pets on days when repairs are scheduled.

If you are not at home when we arrive, we will leave a note so you will know that we have attempted to keep the appointment. Please call to reschedule the service appointment.