Emergencies

We define emergencies as problems that require immediate attention to protect you and your family from harm and to avoid damage to your property, your home or your lot. These problems include:

• A total stoppage of the plumbing drain system in the first thirty days after the close of escrow. If your plumbing drain system ceases to work, none of your sinks, tubs or toilets will function properly. The stoppage of one toilet or drain when other bathrooms are functional is not an emergency.
• A water leak which requires that the water supply to your home be shut off to avoid serious water damage. A leak which can be isolated by the shutoffs under the cabinet or plumbing fixture is not an emergency. Please refer to the water shutoff procedure in your Homeowner's Maintenance Manual.
• A total electrical failure.
• Loss of heating or air conditioning during extreme weather conditions.

Emergency calls that do not meet the Emergency criteria as written above may result in a service charge billed to the homeowner.

Hidden Hills

IN THE EVENT OF AN EMERGENCY, PLEASE CONTACT THE APPROPRIATE TRADE CONTRACTOR FROM THE LIST BELOW: